The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Shipping & Delivery

Please read over this important information about our shipping and delivery options.

Local pickup

All orders can be picked up free of charge at our 3610 SE Hawthorne location. Orders may take up to 48 hours to process depending on selection and order size. You will receive email notification when your order is ready for pickup.

Gift Card Shipping

If you are only purchasing gift cards then select this option. Orders will be sent via First Class Mail.

USPS

All other orders are sent through USPS. We currently ship out all orders on Tuesday of each week. Orders must be placed before 6:00 pm on Monday to be included in that weeks shipments. Orders placed after 6 pm will be sent out the following week. You can select from either priority mail which takes 2-3 days for most places in the US or Express Mail which has overnight to 2-day delivery. Either way your product will be shipped on Tuesday; If you are in need of rushed shipping ahead of our normal Tuesday shipments please contact us directly at 503-347-8816 and we will do our best to help facilitate your request.

International shipping

We can not offer international shipping at this time.

General Website Terms & Conditions

This Privacy Policy governs the manner in which Waffle Window, LLC collects, uses, maintains and discloses information collected from users (each, a “User”) of the WaffleWindow.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Waffle Window, LLC.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a surveysubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.  

How we use collected information
Waffle Window, LLC collects and uses Users personal information for the following purposes:
  • To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.

Changes to this privacy policy
Waffle Window, LLC has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,revise the updated date at the bottom of this page,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.  

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Waffle Window, LLC
WaffleWindow.com

2624 NE Alberta St,
Portland, OR 97211
(503) 265-8031
hello@wafflewindow.com